5 Small Touches to Transform the Experience of Your Guests

5 Small Touches to Transform the Experience of Your Guests

This helpful blog outlines several small touches that can transform a guest’s experience at a hotel - from personal recommendations to fresh linen.

When it comes to running a successful hotel, it's the small touches that make a big difference. Read on to discover five small touches that can transform a guest’s experience at a hotel - from personal recommendations to fresh linen.

Personalised welcome

A great way to start a guest's experience off on the right foot is by offering a personalised welcome. This can be as simple as addressing them by their name upon arrival or leaving a handwritten note in their room. Taking the time to understand their preferences and needs can go a long way in making guests feel valued and appreciated. Additionally, providing small amenities such as a welcome basket with local treats or a personalised itinerary can add a thoughtful touch that makes the guest feel special and well-cared for.

Attention to detail

Paying attention to the smallest details can create a memorable experience for guests. This can include things like ensuring that the room is spotlessly clean and well-maintained, offering a selection of pillows with different firmness levels, or providing blackout curtains to ensure a good night's sleep. Small touches such as a turndown service with chocolates on the pillow or a complimentary bottle of water by the bedside can make guests feel like they are staying in a high-end establishment where every detail has been considered.


Thoughtful amenities

Providing thoughtful amenities can make a guest's stay more comfortable. This can include items such as:


  • a well-stocked minibar
  • a coffee machine with a selection of gourmet coffee
  • a selection of toiletries that are of high quality.


Going the extra mile to offer amenities that cater to specific needs, such as providing a hair straightener or a baby cot upon request, shows a commitment from the hotel to the wellbeing of their guests. .



To improve a guest's experience, hotels can provide personalised recommendations for local attractions, restaurants, and activities. Having an in-depth knowledge of the local area and understanding the guest's preferences can help create a tailored experience that goes beyond the typical tourist recommendations. By offering insider tips and suggestions, hotels can help guests discover hidden gems and create memorable experiences during their stay.

Fresh linen

One of the simplest yet most impactful ways to enhance a guest's experience is by providing them with fresh, clean linen. Whether it's crisp bed sheets, fluffy towels, or perfectly pressed tablecloths, the quality and cleanliness of the linen can significantly influence a guest's perception of the hotel. Investing in a professional linen hire service ensures that the linen is regularly replaced and laundered to maintain a high level of cleanliness.


Here at Stalbridge Linen, we provide our clients with a premium range of hotel linens to give their establishments that extra edge of luxury. From crisp white sheets and pillowcases to thick towels and cosy bathrobes, at Stalbridge Linen we supply everything you need for transforming any hotel room into a 5-star stay - contact us today to find out more.

Published on: October 11, 2023

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