With Valentine’s Day just around the corner, hotels all across the UK are shifting their focus on ensuring their guests have the perfect Valentine’s stay. Valentine’s Day is the perfect opportunity to draw guests to your hotel with some clever marketing techniques - after all, what better way to spend Valentine’s than with your loved one at a beautiful hotel? Below, we share our top tips for ensuring your guests have a stay to remember.
Running a successful kitchen can be challenging. From ensuring the fridge and freezer is always fully stocked to keeping the space clean and getting dishes out on time, there’s a lot for one person to handle. Your kitchen is the backbone of your entire restaurant; if your kitchen isn’t organised, it will soon cause problems in the restaurant. Below, we share four ways to ensure that your kitchen runs as efficiently as possible and you can meet customer demands.
Staying in a hotel can be a luxury experience, whether you’re away on business or on holiday, a good hotel should create a home away from home. It’s important that you make a good first impression which includes having comfortable hotel rooms with fresh linen, a hygienic bathroom and other facilities you may need. Nobody wants to sleep in dirty linen, in fact, this could result in very unhappy guests. The price of your hotel stay should be reflected in the entire experience that your guests will receive, such as the quality of your linen and how this creates the perfect atmosphere for their stay. So, how should you take care of your hotel linen? Read on for all you need to know.
The bathroom in a hotel is just as important as the main room itself. In addition to a comfortable, clean and stylish room, it’s important to pay attention to the bathroom and ensure that it has everything that your guests need - from the right lighting to thick, fluffy towels. Below, we take a look at four essentials every hotel bathroom needs.
We scored 88% for Customer Satisfaction. Each year we strive to provide consistent world class, customer service. Read more to find out our best ever results from our 2018 Customer Satisfaction Survey.
Staying in a hotel can be a luxury experience, whether you’re away on business or on holiday, a good hotel should create a home away from home. It’s important that you make a good first impression which includes having comfortable hotel rooms with fresh linen, a hygienic bathroom and other facilities you may need. Nobody wants to sleep in dirty linen, in fact, this could result in very unhappy guests. The price of your hotel stay should be reflected in the entire experience that your guests will receive, such as the quality of your linen and how this creates the perfect atmosphere for their stay. So, how should you take care of your hotel linen? Read on for all you need to know.
While delicious food will attract customers to your restaurant, the true secret to keep your guests coming back again and again is top customer service. There are lots of different reasons why customers don’t return to a restaurant, with poor customer service being one of the most common. To ensure that you offer only the best service and keep your customers as happy as possible, we’ve put together our top restaurant customer service tips.
Honeymoon suites and wedding suites are just one of the luxurious features that hotels can offer you for your wedding. Unlike normal rooms, honeymoon suites are designed with newlyweds in mind, including added extras such as a hot tub, complimentary drinks, beautiful views and high-quality furnishings. So, how can you create an amazing honeymoon suite in your hotel? Read on to learn about our top tips.
Staying in a hotel is one of life’s greatest luxuries, no matter whether you’re travelling for business or leisure. As a hotel guest, the chances are you have a list of expectations you’d like all hotels to meet to make sure your stay is worth it, including factors such as location, price and star rating. As a hotel owner, you need to make sure you’re aware of these popular guest expectations to keep your hotel ahead of the competition. Of course, there are some factors you simply cannot change, such as the location of your establishment. But, there are many expectations you can and should prioritise, such as:
After a long day, there’s nothing better than pulling back your fresh linen sheets and jumping into bed. This is your time to relax and unwind, allowing the world to melt away as you settle into a great night’s sleep. But, are you aware of just how important sleep really is? It’s one of - if not the - most important bodily functions, so it’s essential to make sure you’re getting a minimum of eight hours of sleep every night. Why? Here we discuss the benefits of having a great night’s sleep.
When it comes to the food in your restaurant, presentation is everything. Many chefs often overlook plating because they are more concerned about the taste of their food or simply because they’re too busy to dedicate time to presentation. However, creative and thoughtful food presentation can tempt diners to try a certain dish and enhance their overall experience. Below, we share our top four food presentation tips and tricks.
For restaurant managers and owners alike, maximising turnover of tables means more happy customers coming and going, busier staff and higher revenue for your business. There are lots of techniques you can implement in your restaurant to assist with table turnover. One aspect to focus on is the down time in between diners. By planning to minimising this, especially during busy times, you should see a positive impact on your business.
We know managing a hotel is a busy affair and it’s likely you don’t always find the time to step back and evaluate how things could be improved. So to help, we’ve put together this list to hopefully provide a fresh perspective to things.
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Johnsons Hotel, Restaurant & Catering Linen by Stalbridge is a trading name of Johnsons Textile Services Limited, registered in England and Wales with company number 00464645.
Registered office: c/o Johnson Service Group PLC, Abbots Park, Monks Way, Preston Brook, Cheshire, WA7 3GH.
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