Johnsons Stalbridge Linen Services: FAQ

One thing we’ve learned is that a service agreement doesn’t have to be complex in order to be effective. In fact, we find that the simplest solutions are often the most effective – and they tend to leave all parties feeling positive about the arrangement. Over time, this has lead us to institute a more elegant, pared-down service model that’s able to respond to the real-time needs of our clients.

Our high-quality product selection and impeccable customer-service record have made us a natural leader in UK linen hire. And whilst our service is refreshingly simple and easy to use, it’s normal for our newest customers to have a few questions about how our services work.

With that in mind, we thought we would dedicate a blog post to addressing some of the most common questions that our new clients ask us. This is by no means a comprehensive FAQ, but it does provide answers to some very common questions. As you’ll see from the answers below, we try to emphasise ease of use and practicality of our linen hire services wherever possible.

So with no further ado, here are answers to some the most frequently asked questions that we receive at Johnsons Stalbridge Linen Services:
 
1. We are only a small company. Can you help us with our linen hire?
It’s important to us that we’re able to accommodate businesses of any size. With that in mind, we’ve set our lower limits at a very reasonable level to ensure that any operation in need of freshly laundered linens on a regular basis will be able to take advantage of our services. 

2. What is the typical contract length for your linen hire services?
Today’s businesses need to be agile and adaptable if they hope to stay in operation for the long run, and that means the fewer long-term obligations they have, the better. That is one of the reasons we think it best not to require our clients to use our services for a set period of time. Along those lines, there is no set amount of time that you are bound to continue using our services. As a professional courtesy, we only ask that you give us at least three month’s written notice in the event that you would like to close your account with us.  

3. Can we arrange a fortnightly linen service?
Our service model is set up to operate on a weekly basis; so, unfortunately, we are not able to provide fortnightly service. 

4. Is it possible to change our stock levels during our service period?
We’ve attempted to make it as easy as possible to take advantage of our linen-hire services. One of the ways that we accomplish this is by ensuring that our clients are able to adjust their plan to suit their current needs. If you would like to change your stock levels, all you need to do is get in touch with our customer service team. Let them know the amount that you will be returning on their next visit. You can also tell them if you need to increase your stock for the next round, and they’ll see to it that your forthcoming delivery reflects this new amount.

5. How are your clients expected to pay for linen hire services?
Stalbridge Linen Services sends out invoices on a monthly basis. Most of our clients pay through a direct debit system, and we find that this is the most convenient option for all parties involved. However, we can also settle invoices by cheque or through BACS. Just let the customer service team know what works best for you, and we’ll do our best to accommodate that.

6. Can I use your linen hire services on an ad-hoc basis?
Our service model has been designed to accommodate those businesses and operations that require crisp, freshly laundered linens delivered to their door on a weekly basis. And given our highly competitive prices, the only way that we can remain within our margins is by adhering to this service model. However, whilst we cannot offer our services on an ad-hoc basis, we are able to provide temporary linen services for one-off events to existing clients who already have a regular weekly hire account set up with Johnsons Stalbridge.  

7. Can I access my account online?
Yes, you can! Our clients often cite our convenient online interface as one of the reasons they are so delighted with our services. All you have to do is click the ‘My Stalbridge’ link found at the top of our website, and you’ll be able to log in to your account to view the specifics of your service. Here, you’ll have access to important information related to your invoices, previous transaction history and delivery schedule.

8. What happens if we need different types of linens for a one-off event or function?
As we mentioned earlier in this FAQ, our regular customers who have weekly linen-hire accounts with us may also arrange a one-off service for specific events or functions. This is a useful service for hotels that are hosting a special banquet or gala dinner, or for restaurants that are hosting a special event for which they expect to require an increased volume of table linens or chef’s wear. Regardless of your needs, it’s possible to charter a one-off weekly service. Just contact our customer service team for more information.  
 
9. Do I have to order my stock each week?
We understand that anticipating your specific needs on a weekly basis is easier said than done – especially for growing operations. Our linen services are responsive; they’re designed to naturally adjust to the weekly ebb and flow of your own business’ operations. When you charter the services of Stalbridge Linen Services, we’ll set you up with a set pool stock to get you started. The volume of this stock depends on your expected weekly use and should be enough to cover your needs. We’ll stop by the week after to collect your dirty linens. The amount that you send back dirty with us will be returned to you clean upon your next delivery. It’s a simple and straightforward way to ensure that you always have enough to cover your needs – even if your throughput should scale up (or down) unexpectedly.

Over the years, we have built up a reputation for innovative and reliable service. And we work hard to improve upon our service model to ensure that our customers are able to secure all the linen and laundry services they require. Whatever the size of your operation, we can tailor our hire services to meet your individual needs – without the need for a contract. And should you have any other questions that aren’t addressed in this FAQ, please don’t hesitate to contact us for more specific information.