Putting your competition to bed: how to make sure your hotel stands out among the rest
The phrase “it’s in the details” certainly rings true when it comes to creating a seamless hotel experience. So, what can hotels do to please their customers and outshine their competition?
1) Offer simple yet thoughtful touches
One simple yet effective way of keeping your guests happy is to surprise them with thoughtful, personal touches. This could be sending a welcome email before they arrive with helpful advice, having someone carry their bags to their room, or leaving some complimentary chocolates on their pillow. These small gestures won’t cost much to your business but will have your guests smiling from the moment they arrive.
2) Create a home away from home
Whether they’re staying for one night or one week, your guests should always feel comfortable in their hotel room, and ensuring that they have everything they need to relax is crucial to creating a welcoming stay Considering even the smallest of details such as good-quality towels and fluffy, white bathrobes can make your hotel seem much more inviting.
3) Maximise your guests’ sleep experience
Every hotel room should be clean, luxurious, and above all, comfortable to sleep in. There are few feelings better than climbing into a freshly-made bed at the end of the day, so making sure your hotel stocks high-quality linen is fundamental to a positive guest experience. From soft pillowcases to crisp bed sheets, creating a pristine sleep environment is crucial for a good business reputation.
At Stalbridge Linen, our extensive range of linen-hire services has been designed with hotels and other hospitality businesses in mind. Get in touch at http://www.stalbridge-linen.com/ to see how we can help you outshine your competition.