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Customer Satisfaction 2019

Customer Satisfaction 2019Customer Satisfaction 2019

We scored 88% for Customer Satisfaction. Each year we strive to provide consistent world class, customer service. Read more to find out our best ever results from our 2018 Customer Satisfaction Survey.

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Posted: February CustomersStaff

Three Guest Expectations Every Hotel Should Meet

Three Guest Expectations Every Hotel Should MeetThree Guest Expectations Every Hotel Should Meet

Staying in a hotel is one of life’s greatest luxuries, no matter whether you’re travelling for business or leisure. As a hotel guest, the chances are you have a list of expectations you’d like all hotels to meet to make sure your stay is worth it, including factors such as location, price and star rating. As a hotel owner, you need to make sure you’re aware of these popular guest expectations to keep your hotel ahead of the competition. Of course, there are some factors you simply cannot change, such as the location of your establishment. But, there are many expectations you can and should prioritise, such as:

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Posted: February CustomersEnvironmentFresh thinkingHotel LinenLinen Hire

The Importance of a Great Night’s Sleep

The Importance of a Great Night’s Sleep The Importance of a Great Night’s Sleep

After a long day, there’s nothing better than pulling back your fresh linen sheets and jumping into bed. This is your time to relax and unwind, allowing the world to melt away as you settle into a great night’s sleep. But, are you aware of just how important sleep really is? It’s one of - if not the - most important bodily functions, so it’s essential to make sure you’re getting a minimum of eight hours of sleep every night. Why? Here we discuss the benefits of having a great night’s sleep.

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Posted: February CustomersFresh thinkingHotel LinenProducts

What to look for in a commercial linen hire company

What to look for in a commercial linen hire companyWhat to look for in a commercial linen hire company

If you’re looking to utilise a commercial linen hire company for your hotel, catering company or restaurant, you will want to make sure you find the right one. By doing your research and taking the time with this decision, you will be setting up the groundwork for a long and successful partnership with a professional linen hire company.

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Posted: October Case StudyCustomersFresh thinkingLinen Hire

Making the switch from in-house laundry to commercial linen hire

Making the switch from in-house laundry to commercial linen hireMaking the switch from in-house laundry to commercial linen hire

When it comes to providing top-quality service in the hospitality, catering, hotel and leisure industry, every little detail counts. From fresh, crisp white sheets and clean, pristine hotel rooms right down to restaurant table linen.

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Posted: September CustomersFresh thinkingHotel Linen