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How to Offer Your Hotel Guests Personalised Service

Recently, we shared our top tips on how to offer your restaurant diners personalised service, but making hotel guests feel welcome is equally as important in the hospitality industry. Overnight guests want to feel like they’re staying in a home away from home, and whether they’re travelling for business or pleasure, making this a reality should be at the heart of your hotel’s ethos. Even if you manage a corporate hotel designed for business travellers, creating a warm and inviting atmosphere is sure to enhance their experience and make your establishment stand out. With this in mind, here are our top tips on how to offer your hotel guests personalised service.

Six Tips to Improve Housekeeping

As a hotel owner, you want your guests to have the best experience possible. From the lighting in each room right through to the feel of the towels, everything has to be just right - and this can take some time to perfect. When crafting the perfect hotel experience, it’s important to take housekeeping routines into consideration. Not only can a top-notch housekeeping plan ensure each and every room is alway sparkling clean, but it can help extend the lifespan of hotel fixtures and furniture too. Below, we share some helpful housekeeping tips and tricks for hotels.

10 Ways to Prepare Your Hotel for Winter

Gone are the bright mornings and long, balmy evenings of summer! It is now officially autumn, which can only mean one thing: winter is just around the corner. For businesses in the hospitality industry, preparing for the season ahead is key to success - which is why it’s time to start thinking about the winter months. Whether it’s updating your restaurant menu with lots of hearty meals or stocking up on seasonal decorations to give your cafe a festive touch, it’s important to play into customer demand by evolving with the times. If you manage a hotel, however, there’s a lot more to think about when preparing for winter! Whether you run a luxury spa resort or a small, beachside hotel, there are lots of creative and practical ways to prepare your hotel for winter. Here are 10 to consider!

How to Get a Five Star Hotel Review

Hotel reviews can be one of the most influential areas when it comes to gaining new and repeat customers. It’s generally accepted that the higher your hotel ranks, the more bookings you will receive and this could help you overtake your competitors. But, 5* reviews need to be earned before you can reap the rewards. So, what can you do to improve your customer reviews?

Four Ways of Giving Your Hotel a Facelift

If your hotel is looking tired and old, it could be time for a little TLC. As a hotel owner, your premises welcomes hundreds of guests every day so you must create a great first impression and ensure that their experience meets their expectations. Luckily, there are plenty of ways that you can give your hotel a facelift, many of which are very affordable. Here are four top ways that you can give your hotel a much-needed uplift.

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Johnsons Hotel, Restaurant & Catering Linen by Stalbridge is a trading name of Johnsons Textile Services Limited, registered in England and Wales with company number 00464645.

Registered office: c/o Johnson Service Group PLC, Abbots Park, Monks Way, Preston Brook, Cheshire, WA7 3GH.

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