When we put time, energy and effort into our restaurant business, the last thing we want is complaints and poor reviews. It can be very disheartening and make you feel like you are failing as a business. However, being aware of the most common complaints will put you in a good place to be aware of them and work towards avoiding them. If you’re a restaurant, gastropub or hotel manager, here’s how to avoid the most common complaints.
A great service to add to your restaurant is private dining. From birthdays to Christmas parties, creating a private space and premium dining experience can be a fantastic selling point. However, with that comes certain expectations for your guests so you need to be up to standard not only with your menu but your overall customer service. Here’s how to create the best private dining experience.
Owning a restaurant means you need to offer delicious food and service that makes you stand out from your competition. Whether you’re a high-end eatery or a family-owned restaurant you must be doing everything you can to make a good first impression. Here are four simple touches that will make your restaurant impressive.
A great menu may impress your restaurant diners, but it’s the ambience that will keep them coming back time and time again! By focusing on the ambience of your restaurant and making sure your diners enjoy a memorable experience, you will quickly become a firm favourite amongst couples, families and groups of friends. Luckily, enhancing the ambience of your restaurant doesn’t have to be difficult. Just a few simple and cost-effective steps can be enough to boost your reputation and establish customer loyalty amongst your existing diners. Here are just some of our favourite tips!
Hotel reviews can be one of the most influential areas when it comes to gaining new and repeat customers. It’s generally accepted that the higher your hotel ranks, the more bookings you will receive and this could help you overtake your competitors. But, 5* reviews need to be earned before you can reap the rewards. So, what can you do to improve your customer reviews?
Johnsons Hotel, Restaurant & Catering Linen by Stalbridge is a trading name of Johnsons Textile Services Limited, registered in England and Wales with company number 00464645.
Registered office: c/o Johnson Service Group PLC, Abbots Park, Monks Way, Preston Brook, Cheshire, WA7 3GH.
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