How to Get a Five Star Hotel Review
Learn from your existing reviews
You must learn from your mistakes and make appropriate changes. You can do this by taking a look at your existing reviews to understand what’s working and what isn’t - your customers should be your main priority so listen to them! Take action by improving your weak points and using all feedback to your advantage.
Always use good quality linen
Linen does not have to cost you a fortunate, in fact, using a hire service can save you money and you can rest assured that everything you receive will be premium quality. Soft bedsheets, pristine restaurant linen and fluffy towels are always a winner and will be well received by your guests.
Offer excellent customer service
Your customer service should start even before your guests have arrived. Ensure that your reception staff are properly trained on how to make guests feel welcome and professionally manage all bookings. If you can, go above and beyond expectations such as giving your guests extra when celebrating special occasions or providing free upgrades where possible.
Ensure that your rooms meet expectations
There’s nothing worse than booking a hotel and your hotel room looks nothing like the photos. Ensure that all areas of your hotel aren’t underwhelming by keeping everything clean and tidy, fixing damage as soon as it occurs and maintaining every hotel room so they don’t become tired looking. You should also keep any website and social media photos up to date to provide a true reflection of your premises.
Want to upgrade your hotel linen? At Stalbridge Linen Services, we work across the UK providing high-quality linen for everyday use or events. Our convenient delivery service will fit around your hotel’s needs so you have one less thing to worry about. As a business, our commitment to the environment means we’ve saved 3,000,000 litres of water per week and we’re always looking for new ways to improve sustainability. Get in touch with us today for more information about our services.