Our Top Tips on How to Earn a Five Star Hotel Review

Hotel reviews can be one of the most influential areas when it comes to gaining new and repeat customers. It’s generally accepted that the higher your hotel ranks, the more bookings you’re likely to receive, and this could help you overtake your competitors.

But, five star reviews need to be earned before you can reap the rewards. So, what can you do to improve your customer reviews? Read on as we offer our top tips.

Learn from your existing reviews

You must learn from your mistakes and make appropriate changes. You can do this by taking a look at your existing reviews to understand what’s working and what isn’t - your customers should be your main priority, so listen to them!

Take action by improving your weak points and using all feedback to your advantage.

Always use good quality linen

Linen does not have to cost you a fortune. In fact, using a linen hire service can actually save on your business costs, as there’s no requirement to invest in your own hotel linens and the costs associated with upkeep these.

Instead, you can rest assured that everything you receive will be premium quality. Soft hotel sheets, plush robes and fluffy towels are always a winner and will be well received by your guests. They are, afterall, an essential part of ensuring a satisfied stay!

Offer excellent customer service

Your customer service should start even before your guests have arrived. Ensure that your reception staff are properly trained on how to make guests feel welcome and professionally manage all bookings.

If you can, go above and beyond expectations, such as giving your guests extra when celebrating special occasions or providing free upgrades where possible.

Ensure that your rooms meet expectations

There’s nothing worse than booking a hotel and your hotel room looks nothing like the photos. Ensure that all areas of your hotel aren’t underwhelming by keeping everything clean and tidy, fixing damage as soon as it occurs and maintaining every hotel room so they don’t become tired looking.

You should also keep any website and social media photos up to date to provide a true reflection of your premises.

Maintain Expectations with the Support of Stalbridge Linen

Want to upgrade your hotel linen? At Stalbridge Linen Services, we work across the UK providing high-quality linen for everyday use or events. Our convenient delivery service will fit around your hotel’s needs, leaving you with one less logistic to worry about.

Whether you simply require hotel linen for your guest suites or restaurant linen for your hotel’s food service, we’ve got you covered.

Get in touch with us today for more information about our services.